-
🍂 VENTE D'AUTOMNE 🍂
⭐️ 15 % DE RABAIS SUPPLÉMENTAIRE AVEC LE CODE 'FALL15' ⭐️ - EXPÉDITION RAPIDE | RETOURS GRATUITS
GARANTIE À VIE -
OBTENEZ UN GRATUIT BRACELET CADEAU MYSTÈRE
AVEC DES COMMANDES
TERMINÉES $125+ CAD ($97 CAD VALUE) -
LIVRAISON GRATUITE DANS CANADA
SUR LES COMMANDES DE PLUS DE $99+ CAD
-
🍂 VENTE D'AUTOMNE 🍂
⭐️ 15 % DE RABAIS SUPPLÉMENTAIRE
AVEC LE CODE 'FALL15' ⭐️ - EXPÉDITION RAPIDE | RETOURS GRATUITS
GARANTIE À VIE -
OBTENEZ UN GRATUIT
BRACELET CADEAU MYSTÈRE
AVEC DES COMMANDES
TERMINÉES $125+ CAD ($97 CAD VALUE) -
LIVRAISON GRATUITE DANS CANADA
SUR LES COMMANDES DE PLUS DE $99+ CAD

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FREQUENTLY ASKED QUESTIONS
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FREQUENTLY ASKED QUESTIONS
FIND A QUICK ANSWER TO MOST QUESTIONS
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FAQ
WHAT IS THE CURRENT FREE GIFT?
To find out what the current free gift is, simply head to the front page of our website or app. You'll be greeted with all the exciting offers and promotions we have going on! 🎁✨
If you're browsing through our products, keep an eye out for the "Rewards" section on most product pages. There, you'll find information about our free product of the week! 🌟😊

NOGU | CADEAU BRACELET MYSTÈRE ($97.00 CAD Value)
HOW DO I GET A FREE GIFT WITH MY ORDER?
Hey there! We know how much you love free stuff, so we've got a special treat for you. 🎁 If your order total reaches $100 USD (excluding taxes, shipping charges, and after discounts are applied), you'll be eligible for a free gift!
Eligibility
To qualify for a free gift, your order must have a total value of over $100 USD. Just make sure to exclude taxes, shipping charges, and any discounts that have been applied.
Visibility
We want to make sure you don't miss out on the awesome free gift! Here's where you can find it:
- Website:
- Look out for the banner on the front page of our website. It's hard to miss!
- You'll also see the free gift displayed on individual product pages. Keep an eye out!
- In your shopping cart at checkout, the free gift will magically appear once your order total hits $100 USD. How exciting!
- Mobile App:
- If you're using our NOGU mobile app, you won't see the free gift in your shopping cart. But don't worry - it will still be added to your order before we ship it out.
- You can spot the current free gift on our mobile app as a cool banner image. It's like a little surprise waiting for you!
Please note that the free gift may not be substituted or chosen on an order-by-order basis. But hey, we promise it'll be something awesome that you'll love!
If you are subscribed to the Bracelet of the Month (BOTM) club and add the required amount of Pair With items before your order ships, we've got an extra special surprise for you! 🎉 A free gift will be added to your order as a token of our appreciation. So make sure to grab those Pair With items and enjoy the bonus gift!
So go ahead and treat yourself to some amazing goodies. Happy shopping! 😊
WHERE CAN I FIND THE NEWEST ARRIVALS?
If you're excited to discover our latest and greatest products, look no further! We have a special page dedicated to showcasing all of our newest arrivals. 🎉
To explore our fabulous 'new this week' collection, simply click on the following link: New This Week Collection. It's like stepping into a treasure trove of fresh styles and trendy designs! 💎✨
But wait, there's more! 😄 If you want to be the first to know about our upcoming product drops, we've got you covered. You can sign up for SMS notifications or join our lively Facebook group page for all the insider scoop!
To receive exciting updates and alerts about new releases straight to your phone, simply opt-in for our SMS notifications. Stay in the loop with just a few taps! 📲🔔
If you prefer a more social experience, we invite you to join our vibrant Facebook group page. Connect with fellow fashion enthusiasts, engage in discussions, and gain exclusive access to sneak peeks and behind-the-scenes content. It's where style meets community! 🌟👥
So go ahead and dive into our latest arrivals through the 'new this week' collection page. And don't forget to stay connected through SMS or by joining our fabulous Facebook group page. Happy shopping and discovering! 🛍️💫
HOW DOES THE NOGU LIFETIME WARRANTY WORK?
États-Unis et Canada
Si vous avez acheté un produit NOGU sur www.nogu.studio après le 1er octobre 2017, vous êtes couvert par notre garantie à vie.
Au cours de la première année : si l'article que vous avez acheté arrive endommagé au cours de la première année à compter de la date de livraison, nous le remplacerons gratuitement, sans tracas.
Après la première année : pour les articles endommagés après la première année (365 jours) à compter de la date de livraison, nous proposons un remplacement. Des frais forfaitaires de 10 USD peuvent être facturés pour couvrir les frais d'envoi, de traitement et de livraison. Ces frais varient en fonction du cas.
Pour traiter votre remplacement, envoyez-nous simplement une photo des dommages par e-mail à info@nogu.studio . Dans la plupart des cas, c'est tout ce dont nous avons besoin pour commencer. Si un retour est nécessaire, nous vous fournirons une étiquette d'expédition prépayée afin que vous puissiez retourner l'article sans frais ni visite au bureau de poste.
Suivez la progression de votre remplacement via des mises à jour par e-mail et des informations de suivi en temps réel.
Veuillez noter que la garantie à vie ne couvre que la disponibilité des produits de remplacement, et non l'éligibilité au retour/remboursement. De plus, pour les retours, l'autorisation n'est valable que jusqu'à 30 jours à compter de la réception de l'article.
En dehors des États-Unis et du Canada
Vous avez acheté un produit NOGU sur www.nogu.studio ? Notre garantie à vie vous couvre.
Au cours de la première année : si l'article que vous avez acheté est endommagé au cours de la première année (365 jours) suivant la livraison, nous le remplacerons. Des frais d'expédition internationaux forfaitaires sont appliqués pour ce remplacement.
Après la première année : pour les articles endommagés après 365 jours à compter de la date de livraison, nous proposons un remplacement avec des frais de remplacement forfaitaires de 10 $ et des frais d'expédition internationaux.
Ces frais nous aident à couvrir les frais de port, de traitement, d’administration et de livraison des articles de remplacement.
Pour connaître la politique de remplacement complète, visitez notre page « Politique de retour et de remboursement » .
I PURCHASED THROUGH THE APP, WILL I GET THE FREE GIFT?
WHEN DO NEW PRODUCT DROPS HAPPEN?
New products are released every few weeks, and usually only on Thursdays! 😊 We recommend you join our email mailing list, SMS list and our NOGU Insiders Facebook group to make sure you don’t miss any upcoming product drops.
Discover our latest arrivals!
If you're excited to discover our latest and greatest products, look no further! We have a special page dedicated to showcasing all of our newest arrivals. 🎉
To explore our fabulous 'new this week' collection, simply click on the following link: New This Week Collection. It's like stepping into a treasure trove of fresh styles and trendy designs! 💎✨
Be the first to know!
But wait, there's more! 😄 If you want to be the first to know about our upcoming product drops, we've got you covered. You can sign up for SMS notifications or join our lively Facebook group page for all the insider scoop!
To receive exciting updates and alerts about new releases straight to your phone, simply opt-in for our SMS notifications. Stay in the loop with just a few taps! 📲🔔
If you prefer a more social experience, we invite you to join our vibrant Facebook group page. Connect with fellow fashion enthusiasts, engage in discussions, and gain exclusive access to sneak peeks and behind-the-scenes content. It's where style meets community! 🌟👥
So go ahead and dive into our latest arrivals through the 'new this week' collection page. And don't forget to stay connected through SMS or by joining our fabulous Facebook group page. Happy shopping and discovering! 🛍️💫
HOW DO I EARN LOYALTY REWARDS POINTS AND HOW DO I REDEEM THEM?
For a full breakdown of how the NOGU rewards loyalty program works and the different ways you can earn and redeem your rewards points, please visit the NOGU Rewards Page.
HOW CAN I GET NOTIFIED FOR NEW PRODUCT DROPS?
IF A NEW PRODUCT DROP SELLS OUT, WILL IT COME BACK INTO STOCK?
THE PRODUCT I WANT IS SOLD OUT!
WHERE CAN I DOWNLOAD THE APP?
WHERE CAN I FIND RECENTLY BACK IN STOCK STYLES?
DOES NOGU HAVE ANY RECOGNIZED RETAILERS?
WHERE CAN I FIND OUT WHAT IS ON SALE/DEAL?
Check our SALE collection for the most recent deals
WHERE CAN I FIND DISCOUNT CODES?
Discount codes are also available to new users of the NOGU app!











