Free Return Shipping for USA and Canada Customers 🚚

If you're a customer in the USA or Canada, we've got some great news for you! We offer free return shipping within 30 days of receiving your order. All you need to do is use our pre-paid return shipping label, and you're good to go! 🎉

This applies to all items that are eligible for returns and still have their original tags attached. So, if you change your mind about a purchase or need to exchange an item, no worries - we've got your back! 😊

To initiate a return and request a pre-paid return label, simply fill out your information at the returns contact us info@nogu.studio. They'll be happy to assist you! 💌

Just remember, it's important to print a physical copy of the pre-paid return label in order to use our convenient pre-paid service. Unfortunately, we can't send you a pre-printed label. So make sure you have access to a printer before requesting the label. 🖨️

Return Policy for Customers Outside USA and Canada 🌍

If you're located outside the USA or Canada, please note that return postage is not covered by your original purchase. Any costs associated with returning an item would need to be paid by you as the customer.

We understand that international returns can be more complex, but don't worry - we're here to help! If you have any questions or need assistance with your return from outside the USA or Canada, feel free to reach out to our customer support team. They'll guide you through the process and provide any necessary information. 🌟

Learn More About Our Return Policy

If you'd like to dive deeper into the details of our return policy, we've got you covered! Visit our return and refund policy page for more information. We want to make sure you have all the information you need to make the best decisions for your order. 📚

At NOGU, we strive to provide a seamless and enjoyable shopping experience for all our customers, no matter where they are. If you have any questions or concerns, don't hesitate to reach out - we're here to help! 💙🌈✨

États-Unis et Canada

Si vous avez acheté un produit NOGU sur www.nogu.studio après le 1er octobre 2017, vous êtes couvert par notre garantie à vie.

Au cours de la première année : si l'article que vous avez acheté arrive endommagé au cours de la première année à compter de la date de livraison, nous le remplacerons gratuitement, sans tracas.

Après la première année : pour les articles endommagés après la première année (365 jours) à compter de la date de livraison, nous proposons un remplacement. Des frais forfaitaires de 10 USD peuvent être facturés pour couvrir les frais d'envoi, de traitement et de livraison. Ces frais varient en fonction du cas.

Pour traiter votre remplacement, envoyez-nous simplement une photo des dommages par e-mail à info@nogu.studio . Dans la plupart des cas, c'est tout ce dont nous avons besoin pour commencer. Si un retour est nécessaire, nous vous fournirons une étiquette d'expédition prépayée afin que vous puissiez retourner l'article sans frais ni visite au bureau de poste.

Suivez la progression de votre remplacement via des mises à jour par e-mail et des informations de suivi en temps réel.

Veuillez noter que la garantie à vie ne couvre que la disponibilité des produits de remplacement, et non l'éligibilité au retour/remboursement. De plus, pour les retours, l'autorisation n'est valable que jusqu'à 30 jours à compter de la réception de l'article.

En dehors des États-Unis et du Canada

Vous avez acheté un produit NOGU sur www.nogu.studio ? Notre garantie à vie vous couvre.

Au cours de la première année : si l'article que vous avez acheté est endommagé au cours de la première année (365 jours) suivant la livraison, nous le remplacerons. Des frais d'expédition internationaux forfaitaires sont appliqués pour ce remplacement.

Après la première année : pour les articles endommagés après 365 jours à compter de la date de livraison, nous proposons un remplacement avec des frais de remplacement forfaitaires de 10 $ et des frais d'expédition internationaux.

Ces frais nous aident à couvrir les frais de port, de traitement, d’administration et de livraison des articles de remplacement.

Pour connaître la politique de remplacement complète, visitez notre page « Politique de retour et de remboursement » .

🎁 We want you to be completely satisfied with your purchase, but we understand that sometimes things don't work out. Here's our return policy:

Earrings

👂 Earrings are a personal item and for hygiene reasons, they cannot be returned. However, if your earrings arrive damaged or defective, don't worry! We'll replace them according to our warranty.

Custom Engraved Products

💍 If you've personalized your item with a custom engraving, please note that it cannot be returned for a refund. However, if it arrives damaged or defective, we'll happily replace it as per our warranty.

Gift Cards

💌 Our gift cards are digital-only items and unfortunately cannot be returned for a refund. But hey, they make great presents!

Shipping Fees

🚚 Shipping fees are non-refundable under any circumstances once the shipment has been made. This includes cases where the package is returned to us, lost in transit, marked undeliverable, or abandoned. Please keep this in mind when making your purchase!

We hope this information clarifies our return policy. If you have any further questions or concerns, feel free to reach out to our friendly customer support team. Happy shopping! 🛍️

Oh no! 😱 We're really sorry to hear that you received an incorrect item or that something is missing from your order. Don't worry though, we've got your back! 💪

To get this sorted out ASAP, please shoot us an email at info@nogu.studio and let us know what went wrong. Our friendly customer support team will jump into action 🚀 and help make things right for you.

We're always sorry to hear about any issues with your order! 💌 Please don't hesitate to reach out to us at info@nogu.studio and let us know what went wrong. We'll be more than happy to assist you in resolving the issue and making it right for you. 💪

If you find yourself needing to make a change or cancel an order before it gets shipped, don't worry! We've got your back. 😊

To request a cancellation or make any modifications, simply send us an email at info@nogu.studio or give us a call toll-free at 1-877-528-8366. Our friendly customer service team is available Monday through Friday from 9am to 5pm and will do their absolute best to assist you as quickly as possible. ⏰📞